---
title: "Licensing Activation - Error Code: 5013"
description: PlanGuru Customer Error Code 5013 indicates that you are out of product activations.  When you purchase PlanGuru you receive one activation for each machine license you have purchased. If you would li
---

[Skip to content](https://help.planguru.com/knowledge/licensing-activation-error-code-5013#main-content)

[![PlanGuru Help Center](https://help.planguru.com/hs-fs/hubfs/logo_PlanGuru_helpcenter.png?width=360&height=50&name=logo_PlanGuru_helpcenter.png)](https://help.planguru.com/knowledge?hsLang=en)

- [Your Tickets](https://help.planguru.com/tickets-view)
- [Sign out](https://help.planguru.com/_hcms/mem/logout)

Open main navigation

Close main navigation

- [Your Tickets](https://help.planguru.com/tickets-view)
- [Sign out](https://help.planguru.com/_hcms/mem/logout)
- [Submit a Ticket](https://help.planguru.com/tickets-view/new)

[Submit a Ticket](https://help.planguru.com/tickets-view/new?hsLang=en)

 Hello. What do you need help with?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.planguru.com/knowledge?hsLang=en)
2. [PlanGuru Desktop (Windows)](https://help.planguru.com/knowledge/planguru-desktop-windows?hsLang=en)
3. [Licensing](https://help.planguru.com/knowledge/planguru-desktop-windows?hsLang=en#licensing)

# Licensing Activation - Error Code: 5013

PlanGuru Customer

Error Code 5013 indicates that you are out of product activations.  When you purchase PlanGuru you receive one activation for each machine license you have purchased.

If you would like to move your license from one machine to another, you can simply deactivate the license on the machine you were previously using PlanGuru on and activate the product on the new machine.  To deactivate a license go to Help\>Deactivate License.   You will then be able to use this activation on the new machine that you wish to run PlanGuru on.

-PlanGuru Support

- [PlanGuru App (Online)](https://help.planguru.com/knowledge/planguru-app-online?hsLang=en#main-content)

    - [Getting Started](https://help.planguru.com/knowledge/planguru-app-online?hsLang=en#getting-started)
    - [Setup & Import](https://help.planguru.com/knowledge/planguru-app-online?hsLang=en#setup-import)
    - [Company Management](https://help.planguru.com/knowledge/planguru-app-online?hsLang=en#company-management)
    - [Forecasting & Modeling](https://help.planguru.com/knowledge/planguru-app-online?hsLang=en#forecasting-modeling)
    - [PlanGuru Analytics (powered by Reach Reporting)](https://help.planguru.com/knowledge/planguru-app-online?hsLang=en#planguru-analytics-powered-by-reach-reporting)
    - [Standard Reports](https://help.planguru.com/knowledge/planguru-app-online?hsLang=en#standard-reports)
    - [Updates](https://help.planguru.com/knowledge/planguru-app-online?hsLang=en#updates)
- [PlanGuru Desktop (Windows)](https://help.planguru.com/knowledge/planguru-desktop-windows?hsLang=en#main-content)

    - [Updates](https://help.planguru.com/knowledge/planguru-desktop-windows?hsLang=en#updates)
    - [Getting Started](https://help.planguru.com/knowledge/planguru-desktop-windows?hsLang=en#getting-started)
    - [Navigating PlanGuru Desktop](https://help.planguru.com/knowledge/planguru-desktop-windows?hsLang=en#navigating-planguru-desktop)
    - [Setup & Maintenance](https://help.planguru.com/knowledge/planguru-desktop-windows?hsLang=en#setup-maintenance)
    - [QuickBooks Online Import](https://help.planguru.com/knowledge/planguru-desktop-windows?hsLang=en#quickbooks-online-import)
    - [QuickBooks Desktop Import](https://help.planguru.com/knowledge/planguru-desktop-windows?hsLang=en#quickbooks-desktop-import)
    - [Excel Import](https://help.planguru.com/knowledge/planguru-desktop-windows?hsLang=en#excel-import)
    - [Analysis Setup](https://help.planguru.com/knowledge/planguru-desktop-windows?hsLang=en#analysis-setup)
    - [Forecasting & Modeling](https://help.planguru.com/knowledge/planguru-desktop-windows?hsLang=en#forecasting-modeling)
    - [Installation](https://help.planguru.com/knowledge/planguru-desktop-windows?hsLang=en#installation)
    - [Licensing](https://help.planguru.com/knowledge/planguru-desktop-windows?hsLang=en#licensing)
    - [Managing your PlanGuru Files](https://help.planguru.com/knowledge/planguru-desktop-windows?hsLang=en#managing-your-planguru-files)
    - [Reporting](https://help.planguru.com/knowledge/planguru-desktop-windows?hsLang=en#reporting)
    - [PlanGuru Analytics](https://help.planguru.com/knowledge/planguru-desktop-windows?hsLang=en#planguru-analytics)
    - [Technical Inquiries](https://help.planguru.com/knowledge/planguru-desktop-windows?hsLang=en#technical-inquiries)
    - [PlanGuru Desktop in Cloud Hosting](https://help.planguru.com/knowledge/planguru-desktop-windows?hsLang=en#planguru-desktop-in-cloud-hosting)
    - [Advanced Reporting Excel Add-in](https://help.planguru.com/knowledge/planguru-desktop-windows?hsLang=en#advanced-reporting-excel-add-in)
- [PlanGuru University](https://help.planguru.com/knowledge/planguru-university?hsLang=en)

- [PRODUCTS & PRICING](https://www.planguru.com/products/)
- CUSTOMERS 
    - [Small Businesses](https://www.planguru.com/users/small-business/)
    - [Nonprofits](https://www.planguru.com/users/nonprofit/)
    - [Accountants / Advisors](https://www.planguru.com/users/accountants-business-advisors/)
- LEARNING 
    - [Attend a Live Demo](https://www.planguru.com/products/planguru-webinar-signup/)
    - [PlanGuru University](https://www.planguru.com/planguru-university/) 
          - [Sign Up for PGU](https://www.planguru.com/planguru-university/)
          - [PGU Class Materials & Recordings](https://www.planguru.com/planguru-university/class-materials/)
    - [Video Tutorials](https://www.planguru.com/learning-resources/learning-center/)
    - [Help Center](https://help.planguru.com/knowledge)
- SUPPORT 
    - [Help Center/ Submit a Ticket](https://help.planguru.com/knowledge)
    - [Downloads / Updates](https://www.planguru.com/support/downloads/)
- [Try it FREE](https://www.planguru.com/products/trial/)

[![logo\_PlanGuru\_190-1](https://help.planguru.com/hs-fs/hubfs/logo_PlanGuru_190-1.png?width=190&height=55&name=logo_PlanGuru_190-1.png "logo_PlanGuru_190-1")](https://www.planguru.com/)

Copyright © 2025, PlanGuru